About Dravellea
Lighting for Your Space
Dravellea is an online store offering lighting products to customers within the United States.
Our product offering includes chandeliers, pendant lights, wall lights, and related lighting products for different spaces and lighting needs.
Our goal is to make shopping for lighting products clear and straightforward by providing accessible product information, transparent store policies, and responsive customer support.
What We Offer
Dravellea offers a range of lighting products, including:
- Chandeliers
- Pendant lights
- Wall lights
- Related lighting products
Available designs, finishes, dimensions, specifications, components, and other product characteristics may differ between products.
Customers should review the applicable product page carefully before placing an order.
Choosing a Lighting Product
Lighting products can differ in size, appearance, mounting requirements, electrical specifications, and intended use.
Before purchasing a product, customers should review all information available on the product page and confirm that the product is appropriate for the intended space and installation location.
Depending on the product, relevant information may include:
- Product dimensions
- Available finishes or colors
- Mounting information
- Electrical specifications
- Included components
- Product-specific instructions or requirements
Customers should contact us before ordering when they have a question about information displayed on a product page.
Our Commitment to Clear Information
We aim to provide customers with clear information about:
- Lighting products and available options
- Prices displayed in USD
- Accepted payment methods
- Order handling and delivery estimates
- Shipping and tracking
- Returns, exchanges, and refunds
- Order cancellations
- Customer support
Customers can review our store policies before placing an order.
Product-specific descriptions and specifications should always be reviewed together with the applicable store policies.
Transparent Shipping
Dravellea provides free standard shipping within the United States.
Our standard order timeline is:
- Handling time: 3–7 business days
- Transit time: 5–15 business days
- Estimated delivery time: 8–22 business days
Our order cut-off time is 2:00 PM (GMT-8), Monday–Friday.
After an order ships, Dravellea sends the customer a shipping-confirmation email containing a tracking link.
Complete information is available in our Shipping Policy.
Returns and Exchanges
Customers may submit an eligible return request within 30 days from delivery.
All returns and exchanges require prior review and approval. Customers should not send products back before receiving approval and return instructions.
For an approved return or exchange:
- Dravellea provides a prepaid downloadable return shipping label
- The label is provided at no charge to the customer
- Dravellea covers the approved return-shipping cost
- No restocking fee applies
- The returned product is inspected within 1–3 business days after receipt
- An approved refund is processed within 10 business days after inspection and approval
- Refunds are issued to the original payment method
Exchanges are available for eligible products.
Complete eligibility requirements and instructions are available in our Return, Refund, Exchange, and Cancellation Policy.
Payment Options
Dravellea accepts the following payment methods:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
All transactions are processed in United States dollars (USD).
Customer Support
Our customer support team assists with questions about:
- Lighting products
- Product-page information
- Orders and payments
- Shipping and tracking
- Returns and exchanges
- Refunds and cancellations
- Store policies
We aim to provide clear and respectful assistance based on the information available for each product or order.
Contact Dravellea
Business Name: Dravellea
Contact Email: info@dravellea.com
Business Address: 2833 Eaton Rd, Chico, CA 95973, United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-8)
Expected Response Time: Within 24 business hours
Thank you for visiting Dravellea and reviewing our lighting products.