Dravellea offers a selection of chandeliers, pendant lights, wall lights, and related lighting products for different spaces and applications.

Explore our collections and review individual product pages for available specifications and details. For additional product information, contact us at info@dravellea.com.

Dravellea ships within the United States and offers free standard shipping on all orders delivered within the United States.

There is no standard shipping charge for eligible U.S. deliveries.

Our estimated shipping timeframes are:

• Handling Time: 3–7 business days
• Transit Time: 6–15 business days
• Estimated Delivery: 9–22 business days
• Business Days: Monday–Friday
• Order Cut-Off Time: 5:00 PM (GMT-8)

Handling time covers the period before shipment, while transit time begins after your order ships.

Delivery timeframes are estimates and are not guaranteed delivery dates.

Once your order has shipped, Dravellea will send an email containing your tracking information and a tracking link.

You can use this link to review available shipment updates and follow your order's progress.

If you need assistance with tracking, please contact info@dravellea.com with your order details.

Dravellea accepts the following payment methods:

• Shop Pay
• Apple Pay
• Google Pay
• PayPal Wallet
• Visa
• Mastercard
• American Express
• Diners Club
• Discover

All transactions are processed in United States dollars (USD).

You can select an available payment method during checkout.

You may request a return within 30 days from delivery.

To request a return, email info@dravellea.com with your order number, product details, and reason for the request.

All return requests must be reviewed and approved before products are sent back.

Return shipping is free for approved returns, and no restocking fee applies.

Once approved, we will provide the appropriate return instructions.

Please do not send products back before receiving approval and return instructions.

Once an approved returned product is received, Dravellea will inspect it within 1–3 business days.

If the return is approved following inspection, your refund will be processed within 10 business days after inspection and approval.

Refunds are issued to the original payment method, with no restocking fee.

Additional time may be required for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Yes. Exchanges are available for eligible products.

To request an exchange, contact info@dravellea.com with your order details and a description of your request.

We will review your request and provide the applicable exchange instructions if approved.

Return shipping is free for approved exchanges, and no restocking fee applies.

Please wait for approval and instructions before sending any product back.

Yes. Orders may be cancelled before shipment.

If you wish to cancel an order, please email info@dravellea.com as soon as possible and provide your order number and the email address used for the purchase.

Once an order has shipped, it can no longer be cancelled.

After delivery, you may request a return in accordance with our Return & Refund Policy.

How can I contact Dravellea for assistance?

For questions about lighting products, existing orders, shipping, tracking, payments, returns, exchanges, refunds, cancellations, or store policies, contact us at info@dravellea.com.

Our expected response time is within 48 business hours.

For order-related enquiries, please include your order number and a clear description of your question so we can assist you accurately.