Billing Terms and Payment Policy
Last updated: June 22, 2026
This Billing Terms and Payment Policy explains the payment methods, transaction currency, billing-information requirements, and payment-related customer support available for orders placed with Dravellea.
Accepted Payment Methods
Dravellea accepts the following payment methods:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
Select an available payment method during checkout and follow the instructions shown by the selected payment provider.
The payment methods displayed during checkout should match the payment options listed in this policy.
Transaction Currency
All product prices and transactions on the Dravellea website are processed in United States dollars (USD).
Customers should review the currency and total order amount shown during checkout before submitting an order.
A customer’s bank, card issuer, or payment provider may apply separate currency-conversion or transaction charges. Any such provider-imposed charges are controlled by that provider and are not Dravellea shipping charges.
Billing Information
Customers are responsible for providing complete and accurate billing information during checkout, including:
- The cardholder or account holder’s name
- The billing address associated with the payment method
- A valid contact email address
- Any other information requested by the selected payment provider
Incorrect or incomplete billing information may prevent the payment from being completed.
Customers should review their billing and order information carefully before submitting an order.
Payment Security
Payment information should only be entered through the official Dravellea checkout and the payment option selected during checkout.
Dravellea will not ask customers to send passwords or complete payment-card details by email.
Customers should not email complete card numbers, card security codes, payment-account passwords, or other unnecessary sensitive payment information.
Payment Completion and Order Confirmation
An order must complete the applicable checkout steps before it can be submitted.
After an order is submitted, the customer should receive an order-confirmation email at the email address entered during checkout.
An order-confirmation email confirms that Dravellea received the order. It does not mean that the order has shipped.
After shipment, Dravellea sends a shipping-confirmation email containing a tracking link.
Shipping Information
Dravellea provides free standard shipping for orders delivered within the United States.
The standard delivery timeline is:
- Handling time: 3–7 business days
- Transit time: 5–15 business days
- Total estimated delivery time: 8–22 business days
The daily order cut-off time is 2:00 PM (GMT-8), Monday–Friday.
Complete shipping terms are provided in the Dravellea Shipping Policy.
Returns and Refunds
Eligible return requests must be submitted within 30 days from delivery.
All returns require prior review and approval. Customers should not send a product back before receiving return instructions.
For an approved return or exchange, Dravellea provides a prepaid downloadable return shipping label at no charge to the customer.
After the returned product is received:
- It is inspected within 1–3 business days.
- An approved refund is processed within 10 business days after inspection and approval.
- The refund is issued in USD to the original payment method.
- No restocking fee applies to an eligible, approved return or exchange.
Complete eligibility requirements and instructions are provided in the Dravellea Return, Refund, Exchange, and Cancellation Policy.
Order Cancellations
Orders may be cancelled before shipment.
To request a cancellation, contact info@dravellea.com as soon as possible and provide your order number and the email address used to place the order.
After an order has shipped, it can no longer be cancelled. The customer may submit a return request after delivery in accordance with the applicable return policy.
Contact Dravellea
For questions about billing, payments, orders, or store policies, contact Dravellea using the following information:
Business Name: Dravellea
Contact Email: info@dravellea.com
Business Address: 2833 Eaton Rd, Chico, CA 95973, United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-8)
Expected Response Time: Within 24 business hours