Refund policy

At Dravellea, we aim to make the return, exchange, refund, and cancellation process clear and straightforward.

This policy explains the procedures for eligible lighting products, including chandeliers, pendant lights, wall lights, and related lighting products, purchased through the Dravellea online store and delivered within the United States.

30-Day Return Window

You may request a return within 30 days from delivery.

All return requests must be reviewed and approved before a product is sent back. Once your request is approved, Dravellea will provide the applicable return instructions.

Please do not send any products back before receiving approval and return instructions.

Return Eligibility

Return requests must be submitted within 30 days from delivery.

Each request is reviewed to determine eligibility before return instructions are provided. If you wish to return a lighting product, please contact us with your order details and the reason for your request.

Approval must be obtained before sending a product back.

How to Request a Return

To initiate a return, email info@dravellea.com with the following information:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The product you wish to return

  • A clear description of the reason for your request

Our team will review your request and provide the applicable instructions if your return is approved.

Damaged, Defective, Incomplete, or Incorrect Orders

If your lighting product arrives damaged, defective, incomplete, or different from what you ordered, please contact us at info@dravellea.com.

Include your order details and a clear description of the issue so we can review your request accurately.

Depending on the circumstances and product eligibility, we will provide the applicable return, exchange, or refund instructions.

Do not send the product back before receiving approval and instructions.

Approved Return Process

Once your return request has been submitted, the process is as follows:

  1. Submit Your Request: Contact info@dravellea.com with your order information and reason for returning the product.

  2. Request Review: Dravellea reviews your request to determine return eligibility.

  3. Return Instructions: If approved, you will receive the applicable return instructions, including the appropriate return destination.

  4. Send Your Return: Follow the approved instructions when sending the product back.

  5. Product Inspection: Once the returned product is received, it will be inspected within 1–3 business days.

  6. Refund Processing: If the return is approved following inspection, your refund will be processed within 10 business days after inspection and approval.

Return Shipping Costs

Return shipping is free for approved returns and exchanges.

Dravellea will provide the applicable return shipping instructions after reviewing and approving your request.

Please do not arrange or send an unauthorized return before receiving these instructions.

Return Destination

Dravellea's Operating Address is provided for business identification and contact purposes. It is not automatically the return destination.

The appropriate return destination and shipping instructions will be provided following approval of your return request.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Exchanges

Exchanges are available for eligible lighting products.

To request an exchange, contact info@dravellea.com with your order details and a description of your request.

We will review your request and, if approved, provide the appropriate exchange and return instructions.

Return shipping is free for approved exchanges.

Please do not send products back before receiving approval and instructions.

Restocking Fees

Dravellea does not charge restocking fees for approved returns or exchanges.

Restocking Fee: None

Return Inspection

After an approved returned product is received, Dravellea will inspect it within 1–3 business days.

Refund approval is determined following the inspection process.

Refund Processing

Once a returned product has been received, inspected, and approved, the refund will be processed within 10 business days after inspection and approval.

Approved refunds are:

  • Issued in USD

  • Returned to the original payment method

  • Subject to no restocking fee

After a refund has been processed, additional time may be required for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Order Cancellations

Orders may be cancelled before shipment.

To request a cancellation, contact info@dravellea.com as soon as possible.

Please include your order number and the email address used to place the order.

Once an order has shipped, it can no longer be cancelled. After delivery, you may submit a return request under the terms of this policy.

Refunds for Cancelled Orders

If your order is successfully cancelled before shipment and a refund is due, the refund will be issued to your original payment method.

The time required for refunded funds to appear in your account may depend on your bank, card issuer, or payment provider.

Contact & Business Information

For questions about returns, exchanges, refunds, cancellations, or any part of this policy, please contact us.

Store Name: Dravellea
Operating Address: 2833 Eaton Rd, Chico, CA 95973, United States
Contact Email: info@dravellea.com
Operating Hours: 9:00 AM–6:00 PM (GMT-8)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours

We review enquiries during our Operating Hours and aim to respond within 48 business hours.

The Operating Address above is provided for business identification and contact purposes. It is not the default return destination.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.