Refund policy

Last updated: July 22, 2026

At Dravellea, we aim to provide customers with a clear and transparent process for returns, exchanges, refunds, and order cancellations.

This policy applies to eligible lighting products purchased through the Dravellea online store and delivered within the United States.

30-Day Return Window

You may submit a return request within 30 days from the date your order is delivered.

All returns require review and approval from Dravellea before the product is shipped back.

Do not send a product back before receiving approval, a prepaid return shipping label, and return instructions from our customer support team.

How to Request a Return

To request a return, contact us at info@dravellea.com and provide:

• Your full name
• Your order number
• The email address used to place the order
• The product you wish to return
• A clear explanation of the reason for the request
• Photographs showing the issue when the product is damaged, defective, incomplete, or incorrect

Our customer support team will review the request and confirm whether the product is eligible for return.

Return Eligibility

A return must be requested within the 30-day return window.

Return eligibility is reviewed based on the information provided with the request and the condition of the product.

Customers must:

• Return the correct product associated with the approved request
• Include the components and accessories originally supplied with the product
• Package the product securely to prevent damage during return shipping
• Follow the return instructions provided by Dravellea
• Use the approved prepaid return shipping label

Products damaged through customer misuse, alteration, improper handling, or inadequate return packaging may not qualify for a refund.

Eligibility requirements do not replace the separate review process for products that arrive damaged, defective, incomplete, or incorrect.

Damaged, Defective, Incomplete, or Incorrect Products

Contact us as soon as possible if your order arrives:

• Damaged
• Defective
• Incomplete
• Incorrect
• Different from the product ordered

Please include your order number, a description of the issue, and clear photographs where applicable.

Our customer support team will review the information and provide the appropriate return, exchange, or refund instructions based on the circumstances and product eligibility.

Do not discard the product, its packaging, or its supplied components while the request is being reviewed.

Approved Return Process

Approved returns follow this process:

1. Submit a return request by emailing info@dravellea.com.
2. Wait for Dravellea to review and approve the request.
3. After approval, Dravellea will provide a prepaid downloadable return shipping label and return instructions.
4. Download and print the prepaid return label.
5. Package the approved product securely and include its applicable components and accessories.
6. Remove or fully cover previous shipping labels and barcodes.
7. Attach the prepaid label securely to the outside of the return package.
8. Ship the package according to the instructions provided by Dravellea.
9. Keep the shipping receipt or tracking information until the return and refund process is complete.

There is no charge to the customer for an approved return shipping label. Dravellea covers the cost of approved return shipping.

Returns sent without approval, without the provided label, or to an unauthorized address may not be accepted or processed correctly.

Return Address

The business address displayed on the Dravellea website is not automatically the return address.

The correct return destination will be identified through the prepaid return shipping label and instructions provided after the return request is approved.

Do not send a product to the Dravellea business address unless our customer support team specifically confirms in writing that it is the correct return destination.

Exchanges

Exchanges are available for eligible products.

To request an exchange, contact info@dravellea.com within 30 days of delivery.

Exchange requests require prior approval and are subject to product eligibility and availability.

For an approved exchange, Dravellea will provide a prepaid downloadable return shipping label at no charge to the customer. Do not send the original product back before receiving approval and return instructions.

If an exchange cannot be completed, our customer support team will explain the available refund option.

Return Shipping Costs

Return shipping is free for approved returns and exchanges.

Dravellea will provide a prepaid return shipping label by email after approving the request. Customers can download and print the label and attach it to the return package.

Dravellea covers the cost of the approved label.

Shipping costs resulting from an unauthorized return method are not covered unless Dravellea confirms otherwise in writing.

Restocking Fees

Dravellea does not charge a restocking fee for eligible, approved returns or exchanges.

Return Inspection

After the returned product is received, Dravellea will inspect it within 1–3 business days.

The inspection may confirm:

• That the correct product was returned
• That applicable components and accessories were included
• That the product matches the approved return request
• That the return instructions were followed
• That the product was not damaged through customer misuse, alteration, improper handling, or inadequate return packaging

We will notify you by email after the inspection and confirm whether the refund has been approved.

Refund Processing

After the returned product has been received, inspected, and approved, the refund will be processed within 10 business days.

Approved refunds are:

• Issued in USD
• Returned to the original payment method used for the order
• Subject to no restocking fee

After Dravellea submits the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times controlled by financial institutions are separate from Dravellea’s refund-processing period.

Returns That Are Not Approved

A return may not be approved when:

• The request is submitted outside the 30-day return window
• The product is not eligible for return
• A different product is returned
• Required components are missing
• The product was damaged through customer misuse, alteration, or improper handling after delivery
• The return was sent before approval
• The return was shipped without following the provided instructions
• The package was sent to an unauthorized return address

If a return does not meet the applicable requirements, Dravellea will contact the customer and explain the available options.

Order Cancellations

Orders may be cancelled before shipment.

To request a cancellation, contact info@dravellea.com as soon as possible and include your order number and the email address used to place the order.

If the order has already shipped, it can no longer be cancelled. After delivery, you may submit a return request in accordance with this policy.

Refunds for Cancelled Orders

When an order is successfully cancelled before shipment, the approved refund will be:

• Issued in USD
• Returned to the original payment method
• Processed according to the applicable payment-provider procedures

Your bank, card issuer, or payment service may require additional time to post the refunded amount.

Contact Dravellea

For questions about returns, exchanges, refunds, or cancellations, contact us using the following information:

Business Name: Dravellea

Contact Email: info@dravellea.com

Business Address: 2833 Eaton Rd, Chico, CA 95973, United States

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-8)

Expected Response Time: Within 24 business hours

The business address is provided for business correspondence and is not automatically the return destination. Always use the approved return label and instructions provided by our customer support team.