Shipping policy

Last updated: July 22, 2026

At Dravellea, we aim to provide clear and transparent information about how orders are processed, shipped, tracked, and delivered.

This Shipping Policy applies to orders placed through the Dravellea online store for delivery within the United States.

Shipping Region

Dravellea currently ships within the United States.

Customers must provide a complete and accurate United States delivery address during checkout.

Transaction Currency

All product prices, payments, and applicable order charges are processed in United States dollars (USD).

Any separate currency-conversion or payment-provider charges imposed by a customer’s bank, card issuer, or payment service are outside Dravellea’s control.

Shipping Cost

Dravellea offers free standard shipping for orders delivered within the United States.

Business Days

Dravellea processes orders on the following business days:

Monday–Friday

Saturday and Sunday are not business days for order processing.

Order Cut-Off Time

The daily order cut-off time is:

2:00 PM (GMT-8), Monday–Friday

Orders placed before 2:00 PM (GMT-8) on a business day enter the order-handling process that business day.

Orders placed after 2:00 PM (GMT-8) or on Saturday or Sunday enter the order-handling process on the next business day.

Entering the handling process does not mean that an order will ship on the same day.

Order Handling Time

The standard handling time is:

3–7 business days

Handling time is the period required to confirm, prepare, package, and transfer an order to the shipping carrier.

Handling time begins according to the order cut-off rules above and does not include the carrier transit period after shipment.

Transit Time

After an order has shipped, the estimated carrier transit time is:

5–15 business days

Transit time begins after the order has been transferred to the shipping carrier.

Total Estimated Delivery Time

The total estimated delivery time is:

8–22 business days

This estimated timeframe consists of:

Handling time: 3–7 business days
Transit time: 5–15 business days

The estimated delivery period is calculated using business days and begins according to the order cut-off rules in this policy.

The estimated delivery timeframe is not a guaranteed delivery appointment. Carrier or transportation disruptions may affect the actual delivery date.

If Dravellea becomes aware of a significant issue affecting an order, we will contact the customer using the email address provided during checkout.

Order Confirmation

After placing an order, customers should receive an order-confirmation email at the email address entered during checkout.

Customers should review the order confirmation and contact Dravellea promptly if any order or delivery information is incorrect.

An order-confirmation email confirms that the order was received. It does not mean that the order has shipped.

Tracking Information

After the order has shipped, Dravellea will send a shipping-confirmation email containing a tracking link.

Tracking information may require some time to become active after the package has been transferred to the carrier.

Customers should check their email inbox and spam or junk folders before contacting Dravellea about missing tracking information.

Delivery Address Requirements

Customers are responsible for entering a complete and accurate delivery address during checkout.

Before placing an order, please verify:

The recipient’s full name
The street address
The apartment, suite, or unit number, when applicable
The city
The state
The ZIP code
Any necessary delivery information

Contact Dravellea promptly at info@dravellea.com if you notice an address error.

We will review the request, but an address change may not be possible after the order has shipped.

Delayed Orders

The estimated delivery time is 8–22 business days.

If your order has not arrived by the end of the estimated delivery period:

Review the tracking link in your shipping-confirmation email.
Check whether the carrier has provided a delivery update.
Verify the delivery address shown on your order confirmation.
Contact Dravellea at info@dravellea.com if the package still cannot be located.

Please include:

Your full name
Your order number
The email address used to place the order
A description of the delivery issue

Dravellea will review the available shipment and tracking information and explain the next steps.

Tracking Shows Delivered but the Package Is Missing

If the tracking information shows that the package was delivered but you cannot locate it, review the available tracking and delivery information before contacting us.

If the package remains missing, contact info@dravellea.com with your order number and a description of the issue.

Dravellea will review the available information and assist with the shipment inquiry.

Damaged Packages or Products

If a package or lighting product arrives damaged, contact info@dravellea.com as soon as possible.

Please provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the package and shipping label, when available

Keep the product, supplied components, and packaging until Dravellea has reviewed the issue and provided instructions.

Damaged products will be handled in accordance with the Dravellea Return, Refund, Exchange, and Cancellation Policy.

Incorrect or Incomplete Orders

If your order contains an incorrect product or is missing a product or supplied component, contact info@dravellea.com.

Include your order number, a description of the issue, and photographs where applicable.

Dravellea will review the information and provide the applicable instructions.

Order Cancellations

Orders may be cancelled before shipment.

Contact info@dravellea.com as soon as possible and include your order number and the email address used to place the order.

If the order has already shipped, it can no longer be cancelled. After delivery, the customer may submit a return request in accordance with the Dravellea Return, Refund, Exchange, and Cancellation Policy.

Product Returns

Do not send products to the Dravellea business address unless our customer support team confirms in writing that it is the correct return destination.

All returns require prior approval.

After approving an eligible return or exchange, Dravellea will provide a prepaid downloadable return shipping label and return instructions at no charge to the customer.

Contact Dravellea

For questions about order processing, shipping, tracking, or delivery, contact us using the following information:

Business Name: Dravellea

Contact Email: info@dravellea.com

Business Address: 2833 Eaton Rd, Chico, CA 95973, United States

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-8)

Expected Response Time: Within 24 business hours

The business address is provided for business correspondence and is not automatically the return address.