Shipping policy
At Dravellea, we believe a clear delivery experience is an important part of every lighting purchase.
This Shipping Policy explains our shipping destinations, order processing times, shipping costs, estimated delivery timeframes, and tracking information for lighting products purchased through the Dravellea online store.
Shipping Region
Dravellea ships within the United States.
Transaction Currency
All orders are processed in United States dollars (USD).
Standard Shipping Cost
Dravellea offers free standard shipping for orders delivered within the United States.
Business Days
Our business days are Monday–Friday.
Saturday and Sunday are not included when calculating business-day processing and delivery estimates.
Order Cut-Off Time
Our order cut-off time is 5:00 PM (GMT-8), Monday–Friday.
This cut-off time is used for order processing purposes and does not mean your order will ship on the same day it is placed.
Orders are subject to the handling and transit timeframes outlined below.
Handling Time
Our standard order handling time is:
3–7 business days
Handling time refers to the period required to process an order before shipment.
This period is separate from the transit time that begins after an order has shipped.
Transit Time
Once your order has shipped, the estimated transit time is:
6–15 business days
Transit time refers to the estimated period between shipment and delivery.
Estimated Delivery Time
The total estimated delivery timeframe for orders shipped within the United States is:
9–22 business days
This estimate includes:
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Handling Time: 3–7 business days
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Transit Time: 6–15 business days
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Total Estimated Delivery: 9–22 business days
Delivery timeframes are estimates and are not guaranteed delivery dates.
Order Tracking
Once your order has shipped, Dravellea will send an email containing your tracking information and a tracking link.
You can use the provided link to view available shipment updates and follow the progress of your delivery.
If you have questions about your tracking information, please contact us at info@dravellea.com.
Delivery Questions
If you have questions about your shipment or your order has not arrived within the estimated delivery timeframe, please contact info@dravellea.com.
Include your order number and a description of your concern so we can review your enquiry accurately.
Damaged, Incorrect, or Incomplete Orders
If your lighting product arrives damaged, incorrect, or incomplete, please contact info@dravellea.com with your order details and a description of the issue.
We will review your request and provide the applicable instructions in accordance with our Return & Refund Policy.
Please do not send products back before receiving return approval and instructions.
Order Cancellations
Orders may be cancelled before shipment.
If you wish to cancel an order, please contact info@dravellea.com as soon as possible and provide your order details.
Once an order has shipped, it can no longer be cancelled.
After delivery, you may request a return under the terms of our Return & Refund Policy.
Returns and Return Shipping
Return and exchange requests must be reviewed and approved before products are sent back.
Return shipping is free for approved returns and exchanges.
If your request is approved, Dravellea will provide the applicable return instructions, including the appropriate return destination.
Our Operating Address is not automatically a return destination.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
For more information about eligibility, inspections, and refunds, please refer to our Return & Refund Policy.
Contact & Business Information
For assistance with shipping, order processing, tracking, or delivery enquiries, please contact us.
Store Name: Dravellea
Operating Address: 2833 Eaton Rd, Chico, CA 95973, United States
Contact Email: info@dravellea.com
Operating Hours: 9:00 AM–6:00 PM (GMT-8)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours
Messages are reviewed during our Operating Hours. Response times are measured in business hours and exclude non-business days.
The Operating Address is provided for business identification and contact purposes. It should not be interpreted as a warehouse, fulfillment facility, shipping origin, or return destination unless Dravellea specifically provides information stating otherwise.