Contact Us
Our customer support team is available to assist with questions about Dravellea lighting products, orders, shipping, tracking, returns, exchanges, refunds, cancellations, and store policies.
Contact Information
Business Name: Dravellea
Business Address: 2833 Eaton Rd, Chico, CA 95973, United States
Contact Email: info@dravellea.com
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM (GMT-8)
Saturday and Sunday: Closed
Business Timezone: GMT-8
Messages are reviewed and answered during our regular business hours.
Expected Response Time
We respond to customer enquiries within 24 business hours.
Order Enquiries
When contacting us about an existing order, please include:
- Your full name
- Your order number
- The email address used to place the order
- A clear description of your question or concern
Providing this information helps our customer support team locate your order and respond accurately.
For your security, please do not send passwords, complete payment-card details, or other unnecessary sensitive information by email.