Contact Us

Have a question about Dravellea lighting products or need assistance with an order? We're here to help you move forward with confidence.

Whether your enquiry concerns chandeliers, pendant lights, wall lights, shipping, order tracking, returns, exchanges, refunds, or cancellations, please reach out to us by email.

Contact & Business Information

Store Name: Dravellea
Operating Address: 2833 Eaton Rd, Chico, CA 95973, United States
Contact Email: info@dravellea.com
Operating Hours: 9:00 AM–6:00 PM (GMT-8)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours

We review enquiries during our Operating Hours and aim to respond within 48 business hours. Business hours exclude non-business days.

Existing Order Enquiries

If your enquiry relates to an existing order, please include the following information in your email:

  • Your full name

  • Your order number

  • The email address used to place your order

  • A clear description of your question or concern

Providing these details helps us identify your order and address your enquiry accurately.

Returns and Exchanges

If you wish to request a return or exchange, please contact us at info@dravellea.com before sending any products back.

We will review your request and, if approved, provide the appropriate return instructions, including the applicable return destination.

Return shipping is free for approved returns and exchanges. Please follow the instructions provided after your request has been approved.

Important: Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Email Security

For your security, please do not share passwords, complete payment-card details, or unnecessary sensitive personal information by email.

When contacting us about an order, provide only the information necessary for us to identify your purchase and assist with your enquiry.

We're Here to Assist

At Dravellea, we understand that choosing the right lighting is an important part of bringing a space together. Whether you're exploring lighting options or seeking support with a purchase, we welcome your questions.

Email us at info@dravellea.com, and we'll be glad to assist.