Billing Terms & Payment Policy

At Dravellea, we aim to provide a clear and straightforward payment experience when purchasing lighting products through our online store.

This Billing Terms & Payment Policy explains our accepted payment methods, transaction currency, billing information requirements, and relevant order, shipping, and refund terms.

Accepted Payment Methods

Dravellea accepts the following payment methods:

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal Wallet

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

Customers can select an available payment method during checkout.

Transaction Currency

All purchases made through Dravellea are processed in United States dollars (USD).

Before completing your purchase, please review the order total and currency displayed during checkout.

Billing Information

When placing an order, please provide complete and accurate billing and contact information.

Before submitting your order, review the information entered during checkout to ensure it is correct.

Please follow any applicable instructions presented for your selected payment method.

Accurate billing and contact details help prevent errors and allow order-related communications to be handled appropriately.

Payment Information and Email Safety

For your security, enter your payment information through the Dravellea checkout using your selected payment option.

Please do not send the following information by email:

  • Passwords

  • Complete payment-card numbers

  • Card security codes

  • Payment-account passwords

  • Other unnecessary sensitive payment information

For payment or billing enquiries, contact info@dravellea.com and provide only the information necessary to identify your order and explain your concern.

Shipping Terms

Dravellea provides free standard shipping for orders delivered within the United States.

Our shipping timeframes are as follows:

  • Handling Time: 3–7 business days

  • Transit Time: 6–15 business days

  • Estimated Delivery Time: 9–22 business days

  • Business Days: Monday–Friday

  • Order Cut-Off Time: 5:00 PM (GMT-8)

Handling time refers to the period before shipment. Transit time refers to the estimated delivery period after shipment.

Delivery timeframes are estimates and are not guaranteed delivery dates.

For complete order-processing and delivery information, please refer to our Shipping Policy.

Order Tracking

Once your order has shipped, Dravellea will send an email containing your tracking information and a tracking link.

You can use the tracking link to review available shipment updates.

For tracking or delivery enquiries, contact info@dravellea.com.

Returns and Refunds

Dravellea accepts return requests within 30 days from delivery, subject to review and approval.

All returns must be requested and approved before products are sent back.

If your return request is approved, we will provide the applicable return instructions.

Return shipping is free for approved returns and exchanges.

Return Inspection and Refund Processing

After an approved returned product is received:

  1. The product is inspected within 1–3 business days.

  2. If the return is approved following inspection, the refund is processed within 10 business days after inspection and approval.

  3. The refund is issued to the original payment method.

  4. No restocking fee applies.

Refunds are issued in USD. After processing, additional time may be required for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Please do not send products back without receiving approval and return instructions.

For complete information, refer to our Return & Refund Policy.

Exchanges

Exchanges are available for eligible lighting products.

To request an exchange, contact info@dravellea.com with your order details and a description of your request.

We will review your request and, if approved, provide the applicable exchange and return instructions.

Return shipping is free for approved exchanges.

Do not send products back before receiving approval and instructions.

Order Cancellations

Orders may be cancelled before shipment.

To request a cancellation, please contact info@dravellea.com as soon as possible and include your order number and the email address used to place your order.

Once an order has shipped, it can no longer be cancelled.

After delivery, you may submit a return request in accordance with our Return & Refund Policy.

If an order is successfully cancelled before shipment and a refund is due, the refund will be returned to the original payment method.

Contact & Business Information

For questions about payments, billing, orders, refunds, or store policies, please contact us.

Store Name: Dravellea
Operating Address: 2833 Eaton Rd, Chico, CA 95973, United States
Contact Email: info@dravellea.com
Operating Hours: 9:00 AM–6:00 PM (GMT-8)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours

Messages are reviewed during our Operating Hours. Response times are measured in business hours and exclude non-business days.

The address above is Dravellea's Operating Address, provided for business identification and contact purposes. It is not automatically a return destination.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.